Refund Policy

1. 14-Day Refund Window for Eligible Purchases

If you purchase Local Pro ($29 one-time), Monthly Pass ($9/month), or Lifetime VIP ($79 one-time) via Creem or Waffo checkout and experience a technical defect we cannot resolve, accidental duplicate billing, or the paid quota did not match your needs within 14 calendar days of initial purchase, you may request a full refund.

• Full 14-day refund eligibility applies to initial purchases where smart document scan usage remains under 10 paid scans after purchase (or immediately in cases of duplicate charges or verified technical malfunction).
• For regional PPP 50%-discounted orders and local wallet transactions (such as PIX, UPI, QRIS/Dana, OXXO, or GCash), refunds are issued back via the original payment processor in the exact amount paid.

2. Monthly Pass ($9/mo) Cancellation & Renewal Refunds

You can cancel your Monthly Pass subscription at any time before your next billing cycle via the portal link in your receipt or by writing to partner@chinabrandpath.com. Once canceled, no future renewal charges occur and your remaining paid access continues until the end of the current period.

If an unintended automatic renewal occurred and you have not used paid smart-scan quota in that renewal cycle, contact us within 7 days of the renewal charge for a full refund of that renewal.

3. Consumer Protection Across Creem (Merchant of Record) & Waffo

Orders processed through Creem as Merchant of Record are also covered by Creem Buyer Terms (under which Creem may issue discretionary refunds within 60 days of purchase where required for consumer protection or dispute resolution). Orders processed through Waffo are refunded directly back to the original card or local payment rail.

Once a refund is processed or a subscription is canceled/revoked via webhook, the associated paid tier and license key automatically revert to the Free plan (retaining your ability to use 100% browser-local spreadsheets for up to 100 SKUs).

4. Non-Refundable Promotional Codes & Abuse Exceptions

Complimentary 30-day promotional vouchers granted free of charge for brand-agency applicants carry $0 cash value and are not redeemable for monetary refunds. Accounts terminated due to verified fraud, automated scraping abuse, or chargeback manipulation are ineligible for discretionary refunds.

5. How to Request a Refund

Email partner@chinabrandpath.com from your purchase email address (or include your Creem / Waffo Order ID or receipt number). We review every request within 1–2 business days, and approved refunds are returned to your original payment method (typically appearing within 5–10 business days depending on your card issuer, bank, or local wallet rail).